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Returns Policy

Returns Policy

WineCoolerExperts.com is committed to providing the best customer service in the Wine Cooler Experts industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

WineCoolerExperts.com 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of the delivery date.
  • There is a 15% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@winecoolerexperts.com 



RETURN PROCEDURE

  • All return request must be submitted in writing and sent to support@winecoolerexperts.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@WINECOOLEREXPERTS.COM



CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

EMAIL support@winecoolerexperts.com

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@winecoolerexperts.com to arrange for replacement and pick-up of the damaged item. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@WINECOOLEREXPERTS.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least a 1-year manufacturer's warranty. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@WINECOOLEREXPERTS.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.



*Exclusions

WineCoolerExperts.com works in collaboration with multiple manufacturers. Please read the return policy that applies to your product:

Allavino Policy: Returns and Exchanges

We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable and return shipping charges are the sole responsibility of the purchaser.

To return an item for a refund or exchange, simply fill out the white return/exchange form that was included in your shipment. If you did not receive a return/exchange form, click the button below to download the form or contact our Customer Service Department to initiate a return. You may call us during business hours at 1-888-980-4809. Once you obtain your return instructions, you have 30 days in which to get the product back to us. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 15% restocking fee. For all returns and cancellations that "shipped free," a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.

Please Note: For all damage, wrong items, missing items, or defects, please contact customer service right away for return or replacement instructions.



Summit Appliance Returns Policy

Thank you for doing business with Felix Storch, Inc. We understand that sometimes merchandise may need to be returned. Please see the below requirements for an acceptable return on any Summit, AccuCold, or PureTherm item. Please note that all made-to-order models that include customizations are ineligible for return.

Requirements For a Return Authorization:

  • Merchandise must be in original unopened carton (Digital photographs may be requested to ensure packaging has not been opened. Opened packages will not b  accepted).
  • Merchandise must be undamaged and in new condition upon return to FSI.
  • A minimum 25% restocking will be charged per item returned (restocking fee varies by model)
  • The dealer is responsible for arranging the freight of the returned unit.
  • No item may be returned after 30 days of the original ship date from FSI’s facilities.

NOTE: Summit Appliance, Accucold, and PureTherm do not accept buyer's remorse returns.

To ensure that your customer orders the correct model for their needs, we strongly recommend contacting our sales team at 1-800-932-4267 or 718-893-3900. We are happy to answer any questions about specifications, availability, and pricing that you may have. In an effort to assist in the reduction of buyer's remorse claims, please see the following list of helpful qualifying questions that you may want to confirm with your customer and sales rep before placing an order.

Helpful Qualifying Question:

  • Confirm the size, description, and color of the unit
  • Application/end users of the product (residential, commercial, medical, general-purpose facilities, indoor/outdoor applications, etc.)
  • Counter-height (freestanding use only) vs. Built-in capable
  • Door swing/hinging (note: in the event that a customer orders a customized unit with the wrong door swing on a non-reversible door, the customer is responsible for paying for the door replacement)
  • Extra features, such as monitoring devices, locks, fans, digital thermostats, etc.

Customizations Ineligible for Return:

  • Thermometer/Alarms/Data Loggers/Digital Thermostats that have been factory-installed
  • Side locks/Keypad/Combination locks/LockBoxes installed
  • Panel-ready units (the model name will include “IF” or “FR” suffix)
  • ADA under counter units (Models with “ADA” suffix or “AL” prefix)
  • Refrigerator-freezers with factory-installed icemakers
  • Glassdoor models with stainless handles added (the model name will include “TB”, “HH”, “HV”, or “SH” suffix)
  • Solid door models with stainless steel or diamond plate wrapped doors and signature handles (the model name will include “SSTB,” “SSHV”, “SSHH”, and “DPL”)
  • Glassdoor models with factory door tints (options T1, T1S/F, T2/F, T3/F, T4/F)
  • Any model with a stainless steel cabinet wrap (the model name will include suffix “CSS”)

Due to our commitment to continuous product improvement, all specifications are subject to change without notice. For the most up-to-date product information and to ensure all orders satisfy your customers’ expectations, we encourage you to work with our sales team.



NewAir Returns Policy

At Newair.com we want you to love what you buy! But if you don't or if the item is unsuitable, we offer a simple "No-Hassle Returns" policy. The product you return must be in new, unassembled and unused condition and in the original packaging. Customer satisfaction is our goal, so we kindly ask that you return your purchase the same way you received it to ensure a hassle free refund.

Guaranteed Refunds

At Newair.com we are happy to offer a refund if the product is unsuitable within 30 days of receipt.

Restocking Fees

We only charge a restocking fee of 15% for items over 80 lbs. For any items under 80 lbs we don't charge any restocking fees.

THINGS TO BE AWARE OF...

We recommend that you keep the packaging your product was shipped in so you can easily repack your item in the required packaging in the event of a return. We would kindly ask that you include your packing note and complete the returns form so we can process your return efficiently.

Following an inspection, an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original shipping charges.

We promise to process all returns as soon as possible. You should be aware that it can take several days for a bank to show this credit. If you have not received your refund into your account after 10 working days, please contact our customer service or call 855-963-9247.

Please keep the following in mind when preparing your purchase for return:

  • Include only the items for which the prepaid return slip was provided.
  • Include all manufacturer's original packing materials, manuals, and accessories.
  • Complete and include the return slip.
  • Place the provided prepaid shipping label on the package.
  • Give the package to your local carrier or drop it off at any carrier location.
  • If your purchase does not include a return slip it may cause delays during the refund procedure.

Note: The original shipping charges (if) incurred on your purchase are not refundable as part of your return.

Newair.com reserves the right to refuse a refund on a returned item if:

  • The item that has been returned does not match the original item shipped to the customer.
  • The returned item is missing parts or the original product’s packaging.
  • The returned item was damaged during the return shipment due to improper or insufficient packaging.
  • The item being returned has been obviously heavily used (such as limescale buildup in a water cooler).
  • The item being returned has been assembled in a way that would impede proper packaging for return shipping.


Whynter Returns Policy

WHYNTER products prove defective within one year from the date of purchase, contact Whynter’s Customer Support team with the serial number and proof of purchase to make a warranty claim. A Return Authorization number must be issued before returning any parts or products. Parts or products received without a Whynter issued Return Authorization number will be refused. 

Whynter will repair or replace any parts found defective with new or re-manufactured parts or exchange the defective product with a new, refurbished, or re-manufactured product at our discretion. All defective products and parts covered by this warranty will be repaired or replaced on a mail-in basis to Whynter’s Service Center.

Return freight is prepaid by Whynter within two months of purchase. After two months to one year, the customer will be responsible for the return freight cost to Whynter’s Service Center. Please package the product carefully in its original packaging to avoid damage in transit. Whynter is not responsible for damage resulting from shipper mishandling or improper packaging. Please retain the original box and packaging materials.


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